Privacy Policy — jeezbaj

jeezbaj collects personal data through several channels: directly from you when you register and use the platform, automatically as you interact with our services, and from trusted third parties where necessary for identity verification and fraud prevention. Below is a comprehensive breakdown of the categories of data we collect.

Registration and Identity Data

When you create an account on jeezbaj, we collect the information you provide in the registration form. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. During the Know Your Customer (KYC) verification process, we also collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address documents such as recent utility bills or bank statements.

Financial and Transaction Data

To process deposits and withdrawals, jeezbaj collects payment method identifiers — for example, the registered mobile number associated with a bKash, Nagad, Rocket, or Upay account, or partial card details (last four digits and card type) for Visa or Mastercard transactions. We do not store full card numbers on our servers. All payment processing is handled through encrypted, PCI-DSS compliant channels. We also maintain a full transaction history for your account, including deposit amounts, withdrawal amounts, bonus credits, and bet settlements, denominated in Bangladeshi Taka (৳).

Technical and Usage Data

When you access jeezbaj, our servers automatically collect certain technical information. This includes your IP address, device type, operating system version, browser type and version, screen resolution, session duration, pages visited, and the sequence of actions taken within the platform. This data is used for security monitoring, fraud detection, performance optimisation, and improving the overall user experience.

Communications Data

If you contact jeezbaj through our live chat system or by email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes. We may also send you account-related notifications (e.g., deposit confirmations, withdrawal updates, KYC requests) by email or SMS. Marketing communications are only sent to players who have explicitly opted in, and you may opt out at any time.

Data Collected from Third Parties

In limited circumstances, jeezbaj may receive data about you from third-party identity verification providers, fraud screening services, or payment processors. This data is used exclusively to validate the information you have provided to us and to comply with our anti-money laundering and counter-terrorism financing obligations. We do not purchase or obtain marketing lists from third parties.

jeezbaj processes your personal data only for the specific, legitimate purposes described below. We do not use your data for purposes that are incompatible with those listed here without first obtaining your explicit consent.

Where jeezbaj relies on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To withdraw marketing consent, you may use the unsubscribe link in any marketing email, update your preferences in your account settings, or contact our support team directly.

jeezbaj does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

Service Providers

We engage carefully selected third-party service providers to assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, cloud hosting infrastructure providers, fraud screening services, and customer support tooling. All service providers are bound by contractual data processing agreements that prohibit them from using your data for any purpose other than fulfilling the service they provide to jeezbaj.

Game Studio Providers

The casino games available on jeezbaj are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical identifiers (such as a pseudonymous player session ID) to facilitate game delivery and result validation. They do not receive your full personal details such as name, address, or payment information.

Legal and Regulatory Disclosure

jeezbaj may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts in response to a lawful request, court order, or where we are under a legal obligation to do so — for example, in connection with anti-money laundering reporting. In such cases, we disclose only the minimum data required to satisfy the legal obligation and, where permitted by law, we will notify the affected player.

Business Transfers

In the event of a merger, acquisition, or sale of assets involving jeezbaj, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance of any such transfer, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

jeezbaj uses a minimal set of cookies and similar tracking technologies to ensure the platform functions correctly, remains secure, and delivers a consistent experience across sessions. We do not use third-party advertising cookies or cross-site tracking technologies.

Types of Cookies Used

Managing Cookies

You may disable cookies through your browser settings at any time. However, please note that disabling strictly necessary cookies will prevent you from logging in to jeezbaj and may impair the security of your session. Functional and performance cookies can be disabled without affecting core platform access.

jeezbaj does not use pixel tags, web beacons, or fingerprinting techniques beyond what is strictly required for fraud and bot detection. No cross-site tracking scripts from advertising networks are loaded on any page of the platform.

jeezbaj employs a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include the following controls, which are reviewed and updated on a regular basis.

• Encryption in transit: All data exchanged between your browser or app and our servers is encrypted using TLS 1.2 or higher (256-bit SSL). Connections that do not meet this standard are refused.
• Encryption at rest: Sensitive personal data stored in our databases — including KYC documents, payment identifiers, and authentication credentials — is encrypted at rest using AES-256.
• Access controls: Access to personal data within jeezbaj's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data complete mandatory data protection training.
• Two-factor authentication: Players are strongly encouraged to enable 2FA on their accounts. Internal system access by jeezbaj staff requires 2FA as a minimum.
• Intrusion detection: Automated monitoring systems scan for unusual access patterns, failed login attempts, and other indicators of compromise around the clock.
• Penetration testing: jeezbaj commissions independent security assessments of the platform on a periodic basis to identify and remediate vulnerabilities.
• Incident response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, jeezbaj will notify affected players without undue delay and take all reasonable steps to contain the breach and prevent recurrence.

While jeezbaj takes all reasonable precautions to protect your data, no system connected to the internet can be guaranteed to be completely secure. You are also responsible for maintaining the security of your own account by keeping your password confidential, enabling 2FA, and reporting any suspicious activity to our support team immediately.

jeezbaj retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

When the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised, aggregated data (such as platform-wide betting statistics) may be retained indefinitely for internal analytics purposes, as it cannot identify any individual player.

jeezbaj respects your rights in relation to your personal data. You may exercise any of the following rights at any time by submitting a request to privacy@jeezbaj. We will acknowledge your request within 48 hours and aim to respond in full within 30 days.

• Right of access: You have the right to request a copy of all personal data that jeezbaj holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where there is no other overriding legal basis for continued processing. Please note that certain data may need to be retained to comply with legal obligations, even following a deletion request.
• Right to restriction of processing: You have the right to request that jeezbaj restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where jeezbaj relies on legitimate interest as its legal basis, including for profiling purposes related to responsible gaming monitoring.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without penalty.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or wish to raise a concern about the way jeezbaj handles your personal data, please contact our privacy team using the details below. All privacy queries are treated in strict confidence.

Privacy Team Email:
privacy@jeezbaj

General Support:
support@jeezbaj

Response Times:
Privacy queries are acknowledged within 48 hours and resolved within 30 days. General support emails receive a response within 4 hours. All response times are measured in Bangladesh Standard Time (BST, UTC+6).

jeezbaj reviews and updates this Privacy Policy periodically to reflect changes in our practices, applicable law, or the services we offer. When a material update is made, the "Last Updated" date at the top of this page will be revised. We recommend that you check this page regularly. Where required by law, material changes will be communicated to registered players by email before they take effect.

Your continued use of jeezbaj following the posting of any update to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you should cease using the platform and contact us to close your account and arrange return of any real-money balance in accordance with the account closure procedure described in our Terms & Conditions.